Client Service Coordinator

2 days ago

Ahmedabad, India Digital Friend Full time

Digital Friend is a baby of a young guy who is hailed with dreams and passion in the heart to be a successful entrepreneur, which is now a growing digital and marketing studio where creative autonomy meets the agency community.

Every brand requires unique recognition and a sui generis approach to reach the epitome of success, we provide the egregious result-driven strategy to make the client's brand shine phenomenally. Digital friend believes in developing a multi-channel strategy that is paramount to online success. We offer the expertly crafted mayhem needed to take the client brand's online presence to the next level. We believe in creating a challenging, fun, creative and collaborative company culture.

Our work environment includes:

- Modern office setting
- Work-from-home days
- Growth opportunities
- Regular social events
- Casual work attire
- Relaxed atmosphere
- Flexible working hours
- Lively atmosphere
- Safe work environment

**Responsibilities**:

- Participate in Client strategic planning process.
- Gather, compile, and interpret clients' requirements and report them to the in-house team.
- Convert, compose, and confer client needs.
- Direct internal cross-functional departments on client expectations.
- Ensure clients' expectations are met by coordinating client requirements against outputs from the in-house team.
- Investigate and resolve job-related task issues.
- Handle issues appropriately until resolved.
- Coordinate with clients and internal partners to find a mutual solution to problems.
- Present information on challenging situations to clients and sales.
- Compile and maintain client-specific reports.
- Build and maintain close relationships with clients.

**Requirements**:

- Strong collaboration and onboarding abilities.
- Excellent command of the English language and good communication skills.
- Requires careful attention to detail.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Communicator: 1 year (preferred)

Work Location: One location

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