Associate - Projects

**Technical Lead**

**Qualification**:
Science / Engineering graduate
** Responsibility**:
Stakeholder Management
- Communication with Business users related to resolving queries, obtain clarifications and providing updates.
- Setup Business bridge calls to update status of Critical incidents / Outages.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Service Management.
- Responsible for the project tasks assigned.
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
- Service Tracking.
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
- Conduct peer reviews and ensure quality of deliverables.
- Service Execution.
- Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
- Report the findings to the Service Manager.
- Implement all Corrective and Preventive actions.
- Deploy process as defined in the process handbook.
- Knowledge Management.
- Ensure complete KT to support teams before any production release.
- Requirements Gathering.
- Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).
- Raise queries and get query resolution on areas which are unclear, ambiguous and which need more information to the Technology Lead.
- Resource/ Efforts Estimation and Monitoring.
- Understand how the estimation (effort, size etc) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool.
- Design &Analysis.
- Create the HL Design and detailed design document with the support of architects for the assigned scope.
- Review all deliverables created by the Developer.
- Study non functional requirements and design for NFR as required.
- Understand the interdependencies of the various components in work packages being developed.
- Create detailed design and assign to developer.
- provide input to the Project Manager / Technical Lead to create the project plan from a technical perspective.
- support development of proof of concept as designed by Designer / Solution Architect.
- initiate development environment setup.
- Provide demo to customer for early feedback.
- create quality check points for all deliverables.
- Coding.
- Develop tier coding, business layer coding, interface development, service development, creation of stored procedures, etc as applicable for the work package / project.
- CTS and customer specific coding standards, guidelines and best practices.
- Understand the database concepts and write efficient queries.
- raise clarifications / issues / concerns regarding work output to the lead.
- Seek review from peer / technical lead periodically.
- participate in setup activities for required environment setup.
- deploy code build in testing environment.
- conduct peer review during design, coding and testing.
- Complete documentation as per the scope.
- prepare guidelines and checklist for development and testing activities.
- Provide feedback to design team.
- share feedback with developers to check if code is as per requirements.
- Incorporate changes as per feedback.
- provide necessary and timely status updates to the Supervisor / Technical Lead.
- Highlight any potential risks to the leads.
- Update traceability matrix for the work package developed.
- mentor the Developers to help them solve technical difficulties in the course of coding.
- Defect Management.
- Participate in defect triage meetings.
- conduct RCA for defects identified.
- Rework on the code based on review comments from code review / defects raised in unit testing, peer testing, SIT, UAT testing or any other relevant testing phases.
- Assist in transition of knowledge and to support organization with any defects raised post production as required.
- Knowledge Management.
- Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts.
- Conduct knowledge transfer sessions for new joiners in the project team.
- conduct training through academy (if approved).
- Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components.
- contribute / search / reuse all types of assets from repository.
- User Story / Epic Grooming & Sizing.
- Understand user story dependencies.
- Initiate requirement analysis discussions with senior story author and/or product owner (PO).
- Gather and elicit requirements using appropriate agile framework/tools/techniques.
- engage with senior story author/PO to understand scope of features.
- W