Customer Service Associate

1 week ago

Bengaluru, India HyreFox Consultants Full time

Title: Amazon Customer Service Associate - PWD

Location - WFO - any Amazon Loc & rest WFH

**Job Description**:
An Amazon Customer Service Associate is vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Compensation Range: 2.02 - 4.38 LPA

Additional Benefits Offered Excluding the package:
Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA

Internet Allowance - INR 1250/month i.e. INR 15000/- PA

Health insurance benefits up to INR 5.0 Lacs

Night Shift Allowance - INR 150/shift

Overtime Allowance as per business requirement.

Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Knowledge and Skills Required Communication Skills:
Excellent communication skills (written and verbal) for Voice/ Chat role

Computer Knowledge/Skills:
Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates an ability to successfully navigate websites

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

**Customer Focus**:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

**Problem Solving Skills**:
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

**Qualifications Required**

Any graduate/ PG is eligible to apply.

**Hiring Zones**: Delhi NCR, Telangana, Andhra Pradesh, Maharashtra, Tamil Nadu, Uttar Pradesh, Punjab, West Bengal, Rajasthan, Karnataka & Madhya Pradesh

**Other Details**:

- **Keywords**:.

**Location**
Bangalore

**Job Title**
Customer Service Associate -_PWD-WFO/WFH

**Experience**
1.0 yrs - 3.0 yrs

**CTC**
INR 2.00 lacs - 5.50 lacs

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