Customer Support Associate

13 hours ago

Jaipur Rajasthan, India Moustache Escapes Full time

**Job title: Reservations Executive**

**Location: Jaipur, Rajasthan**

**Industry: Travel, Tourism and Hotel Industry**

**Experience: 0-1 Year**

**Roles and Responsibilities**:

- Process all reservation requests, changes, and cancellations received by phone, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations
- Help guests to identify their ideal travel plans based on their interests and requirements.
- Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.
- Provide end-to-end service while organizing a trip from reserving the accommodation, and creating the itinerary.
- Provide all relevant and essential information to the Guests regarding their travel.
- Sell the appropriate experience to the Guests.
- Negotiate any customizations or modifications requested and accommodate to the best level possible.
- Resolve any problem that arises regarding the trip for the Guests.
- Regularly update a database containing Guest details and their travel information.
- Take advances/refunds from/to the guests against the bookings done.
- Regularly maintain a good relationship with our guests.

**Qualifications**:

- Very Good Communication Skills

**Perks**:

- Paid Sick leaves adhering T&C
- Special discount at company products
- ESI
- Incentives

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid sick time

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- What's your current in-hand salary?

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