Jira Administrator

7 days ago

Bengaluru, India Avriant Pvt Ltd Full time

Set up, administer and support Atlassian Tools such as: JIRA, Confluence and Service Desk.
- Should have knowledge and experience working in standard ITSM tools in the industry like Zoho, ServiceNow, ManageEngine etc.,
- Install, upgrade, integrate and administer Atlassian Tools: JIRA, Confluence.

Be the expert go-to person for Atlassian Tools.
- Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
- Use built-in customization as well as third party add-ons for extending the functionality of Atlassian Tools.
- Manage permissions for the Atlassian Tools, including project wide and issue/space/repository access.
- Architect creative solutions to complex problems, validate the business requirements with stakeholders and provide the optimal IT solution using JIRA.
- Determine ways to optimize/improve JIRA and JIRA Agile setup and process workflows, as well as identify where functionality can/cannot meet user requests.
- Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
- Provide User Management and support of JIRA.
- Setup reports, dashboards and filters as well as utilize third party add-ons in JIRA and Confluence.
- Create development / testing version of JIRA to test new workflows and modifications to existing workflows.
- Provide JIRA training as needed.
- Create and maintain detailed technical and user facing documentation pertaining to Jira/other ITSM tools.
- Should have better understanding and experience in defining the workflows for Incidents, Problems, Service Requests, Change Requests, Events etc., as per the ITIL standards/process.
- Should have good understanding/experience of various SDLC models like Waterfall, V -Model etc.,
- Sound understanding and experience of working in agile frameworks like Scrum & Kanban is preferable
- Should possess excellent communication & interpersonal skills
- Should be well versed with Jira API and JQL
- Should be strong in logical thinking

**Salary**: ₹447,073.41 - ₹1,525,290.65 per year

Schedule:

- Morning shift

**Speak with the employer**

+91 9057282095

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