Customer Service Executive

3 days ago

Malad Mumbai Maharashtra, India Tech Mahindra Full time

**Job Summary**

**As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.**

**Key Responsibilities**
- **Handle customer calls professionally and empathetically**:

- **Resolve queries and provide timely, accurate solutions**:

- **Document customer interactions and maintain records**:

- **Meet performance metrics including call quality, resolution time, and customer satisfaction**:

- **Participate in training and quality assurance programs**:

- **Collaborate with team members and supervisors to improve service delivery**

**Required Skills & Qualifications**
- **Minimum qualification: 12th pass or graduate**:

- **Excellent verbal communication skills in English (neutral accent preferred)**:

- **Basic computer proficiency and typing skills**:

- **Willingness to work in rotational shifts (including nights/weekends)**:

- **Patience, adaptability, and a customer-first attitude**

**Employment Type**
- **Full-time, permanent**:

- **On-site only (no remote work)**

**Benefits**
- **Health insurance**:

- **Provident fund**:

- **Incentives for performance**:

- **Transportation**

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

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