Cafe Supervisor/ Cafe Captain

1 week ago

Delhi Delhi, India Grow4sure consulting pvt ltd Full time

**Job Title**: Café Supervisor cum Café Captain
**location**: Delhi

**Job Summary**:
**Key Responsibilities:Customer Service & Operations**:

- Supervise daily operations of the café, ensuring smooth service during all shifts.
- Greet guests warmly, manage reservations or seating, and handle customer queries or complaints professionally.
- Ensure high-quality service standards and consistency in food and beverage delivery.
- Monitor guest feedback and take proactive steps to improve customer satisfaction.

**Team Management**:

- Lead, train, and motivate service staff, including waiters, baristas, and stewards.
- Conduct daily briefings, allocate responsibilities, and manage shift rosters.
- Ensure grooming, hygiene, and discipline standards of all team members.

**Inventory & Stock Control**:

- Monitor daily stock levels of consumables, beverages, and service essentials.
- Coordinate with the kitchen and purchase team to maintain adequate supplies.
- Conduct inventory checks and minimize wastage.

**Cash & Billing Management**:

- Supervise POS operations, ensure accurate billing, and manage cash handling procedures.
- Prepare end-of-day reports and reconcile daily sales.

**Compliance & Hygiene**:

- Ensure adherence to food safety, sanitation, and cleanliness standards.
- Enforce compliance with company SOPs, safety protocols, and hygiene practices.

**Coordination & Reporting**:

- Collaborate with kitchen staff for timely order delivery and product availability.
- Report to the Café Manager on performance, sales targets, and operational concerns.
- Assist in planning promotions, events, or new product launches in the café.

**Requirements**:

- Minimum 2-4 years of experience in a café or QSR, with at least 1 year in a supervisory/captain role.
- Strong knowledge of food and beverage service, café equipment, and customer service practices.
- Excellent communication, leadership, and organizational skills.
- Proficient in POS software and basic MS Office tools.
- Flexible to work in shifts, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Cafe Manager: 3 years (required)
- total work: 3 years (preferred)

Work Location: In person

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