Customer Support Executive

2 days ago

Goregaon Mumbai Maharashtra, India Acme Services Full time

We are hiring for a Cosmetic Brand

**Job Title - Customer Support Executive**

**Job Location - Goregaon West, Mumbai**

**Experience - 2+ Years with strong communication skills**

**JOB FUNCTIONS:

- **
1 Resolve customer complaints and provide knowledgeable answers to customer queries
2 Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
3 Follow-up on orders and liaise with customers, buyers, etc
4 Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
5 Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
6 Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
7 Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
8 Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
9 Work with internal and external teams to ensure smooth and timely operations
10 Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
11 Provide complete end-to-end resolution to customer issues

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Speak with the employer**
+91 8657808329

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