Agm - Tool Based Optimization

6 days ago

Mohali, India Vodafone Idea Full time

Job Req ID: 35002- Location: Mohali, IN- Function: Technology/ IOT/Cloud- About:
**Role**

Analytics (CXX/TNPS/NPS)

**Job Level/ Designation
M2

**Function / Department**

Performance and Quality

**Location**

Circle

**Hiring Manager**

VH Quality

**Job Purpose**

Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvement

**Key Result Areas/Accountabilities**
- Analyze network performances from different sources - crowd source data (FB/Google/Ookla etc.), NPS, TNPS and complaints
- Develop a sound understanding of the data collection and reporting of the information from different data sources
- Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers
- Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers
- Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience.

**Core Competencies, Knowledge, Experience**
- Overall 8-10 years of experience in Telco and more than 2 years experience in Performance and Quality function in Network
- Overall understanding of the network architecture and call flows
- Good analytical and statistical skills
- Understanding of the analytical systems and solutions used for Customer experience improvement.
- Good coordination skills for collaborating with different stake holders for improving the performance of the network

**Must have technical / professional qualifications**
- B.E. Electronics and Telecommunication - Must
- Diploma/Degree in Analytics - Good to have

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