Customer Relations Officer

3 days ago

Tirupati, India ohoevents Full time

The Customer Relations Office is (1st Level Support) provides high quality customer service with the objective of being a contributor to customer loyalty and highest possible customer retention, ensuring the delivery of consistent superior levels of customer service to the OhoEvents vendors/customer base.

2. Duties, role and responsibilities
The primary responsibility of the role will focus on serving as OhoEvents customer’s and Vendor’s first point of contact via web, phone, e-Support and/or other media for support related requests to OhoEvents local and central products, services and solutions, with the key focus on achieving high standards in first contact resolution.

Area of responsibility covers functional and technical 1st Level support services with the aim to recover any service-disruption. If resolution is not possible during first contact, the customer support executive will relay requests to 2nd Level Support, including all necessary diagnosis.

Provide a brief description of the general nature of the position; an overview of why the job exists; and what the job is to accomplish.
- Serve as OhoEvents customer’s first point of contact via web, phone, e-Support and/or other media in line with the defined support process and tools and with a strong focus on delivering exemplary service.
- Handle high volume of low to medium complex customer service requests and incidents (e.g. Services/orders queries not delivered on-time, order cancel/return claims, payment pending to customer/vendors etc.) Relay requests/problems to 2nd/3rd level support when first contact resolution is not achieved.
- Primarily provide high first contact resolution to queries relating to OhoEvents partner’s Services/products.
- Log all cases and assure correct and comprehensive data to allow for report analysis.
- Participate in other customer related support activities, travelling onsite to customer/vendor locations when necessary.
- Advise and consult customers how to use OhoEvents products/services, provide guidance on product/service create, update, list, sell and buy.
- Will to work sift basis in 8 work hour’s schedule 24X7 to support global buyers and sellers.

3. Qualifications
- Proven experience of providing high level customer service.
- Proficient user of the Internet and the ability to learn new technologies quickly.
- Excellent communication skills.
- Able to analyze customer needs and recommend solutions with mínimal supervision
- Able to priorities workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
- Willing to go an extra mile to view customer excellence as a personal objective.
- Able to deal with difficult clients/situations in patient & friendly manner.
- Willing to learn new techniques and share the knowledge to team.
- Work as a team player. Be transparent and work through guideline.
- Social Media postings and doing SEO is an added advantage.

**Job Types**: Full-time, Permanent

**Salary**: ₹120,000.00 - ₹144,000.00 per year.

**Job Types**: Full-time, Permanent

Pay: ₹120,000.00 - ₹144,000.00 per year

COVID-19 considerations:
Yes. We are following COVID19 restrictions.

Schedule:

- Morning shift

Supplemental pay types:

- Quarterly bonus

COVID-19 considerations:
yes

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9100444049

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