Mortgage Processing

**JOB DESCRIPTION** Job Responsibilities**:

- Monitor and manage oversight of regulatory compliance laws and guidelines to ensure files are processed accordingly
- Drive quality improvements throughout operations by actively monitoring and reviewing results and root causes
- Manage and oversight of quality reports, SLA deadlines and expiring rates
- Ability to formulate and articulate objective views based on professional analysis
- Ability to quickly comprehend information from oral and written documentation
- Manage and remediate escalations
- Proficient in organizing, priority setting, and issues management
- Suggest process enhancements, possible automations for better controls, perform periodic risk and controls analysis with the team for process risk valuation
- Deliver monthly incentive/scorecard results to team members and ownership of monthly funding forecast and results and accountable for all quality results within the team
- Balance production daily as needed, identify load balancing needs across the team, deliver new procedures and announcements, team adherence to policy and procedures and workflow
- Oversee and complete various projects and feedback sessions (as needed) to positively impact workflow, policies and procedures, system enhancements, etc.

Required Qualification, skills and capabilities:

- Bachelor’s degree
- Post Graduate degree is preferred
- Willing to work in North America schedules
- Mumbai-India Work Shift: 6:30pm - 3:30am _(may shift slightly during Daylight Savings Time)_
- 3 to 5 years of mortgage management or supervisory experience
- 3 to 5 years people management experience and client service delivery
- Experience in Loan Processing process is preferred
- Expertise in Mortgage concepts; Working knowledge of major US Mortgage Regulations
- Detailed understanding of all stages of mortgage originations life cycle
- Proficiency in analyzing documents like Title, Home Owners Insurance/Flood, Appraisal, etc.
- Must have had exposure to production management, work allocation, prioritization, exception and escalation handling, and process documentation

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.