Bpo Trainer

**Job Summary**:
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material We'd like to meet you if you’re familiar with teaching soft skills like negotiation and problem-solving.

Ultimately, you will make sure our customer service representativesdevelop their skills and successfully address clients’ needs.

**Roles & Responsibilities**:

- The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop Soft skills (Leadership Skills, Effective Team Management and Motivational Skills, Transactional Analysis, Interpersonal Skills, Goal Setting, Negotiation Skills, Emotional Intelligence and Empathy, Customer Service.)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material

**Required Skills and Education**:

- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Any Graduate
- Additional certification in training is a plus

**Job Location**: Mota Varachha, Surat

**Experience Required**: Minimum 3 years

**Salary**: Best In Market

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Surat - 394101, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching / Training: 2 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (preferred)
- Health insurance