Bpo Sales Trainer

11 hours ago

Surat, India Kuberjee Tech Pvt. Ltd. Full time

The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop Soft skills (Leadership Skills, Effective Team Management and Motivational Skills, Transactional Analysis, Interpersonal Skills, Goal Setting, Negotiation Skills, Emotional Intelligence and Empathy, Customer Service.)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mota Varachha, Surat - 394101, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you know about Sales?
- From how many years have you been working as a Sales Trainer?

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7861814672

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