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Bpo Sales Trainer
3 weeks ago
The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop Soft skills (Leadership Skills, Effective Team Management and Motivational Skills, Transactional Analysis, Interpersonal Skills, Goal Setting, Negotiation Skills, Emotional Intelligence and Empathy, Customer Service.)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹180,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mota Varachha, Surat - 394101, Gujarat: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you know about Sales?
- From how many years have you been working as a Sales Trainer?
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 7861814672
