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2 weeks ago
**_SE Job Description:_**
***
**ECMS Req # (Demand ID)**
- 457699Y21, 457700Y21, 458475Y21, 458462Y21, 438850Y21, 438851Y21- Number of Openings- 6- Duration of Hiring- 12 months- No of years' experience- 3-4 years- Detailed job description - Skill Set:
- Knowledge about ITIL Process
- Have good communication & analytical skills with experience in client interactions
- Willing to work in shifts (especially extended number of Night shifts), weekends/Holidays and only on non-technical support topics in a 24x7 support model
- Being aware of service targets, processes and procedures and able to meet those
- Should be proactive and do not need multiple follow-ups
- Experience in SNOW and JIRA ticketing tool and Confluence
- Need to have an eye for details, be methodical, excellent questioning skills and a careful listener
- Mandatory Skills- Prior experience in Application Support Projects (NOT Service Desk related) with experience in SNOW- Good to Have Skills- Assertiveness
- Exceptional communicator
- Calm under pressure
- Vendor Billing range- 7500- Work Location- Mohali-Hyderabad-Bangalore- Client Interview required- No- BGCHECK ( Pre or Post Onboarding)- Pre Onboarding
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