Application support analyst

4 days ago

Hyderabad, India People Prime Worldwide Full time

Our client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.Job Title : Application Support Analyst(. NET With C#, Angular)Job Locations : HyderabadExperience : 2+ YrsEmployment Type : Full timeNotice Period : Immediate joinerResponsibilities: Application Support AnalystProviding Technical Support to Level 1 and Level 2 Singapore Application Support Team, and to clients when required on the HRIQ Application SoftwareRoot Cause Analysis and Troubleshooting of the functional/technical Product Queries escalatedDebug the Web Application Software in ASP. NET, VB. NET, SSRS, C#. NET, APIs and Mobile Applications in Xamarin, MAUI, C# and Microsoft SQL Server.Perform Data fixes, Technical Bug fixes and Configuration fixes as assigned by Reporting ManagerWork with the Core Development team for enhancements/Customisations.Learn the software and business processes for the respective application.To handle issues by responding in a timely manner in accordance with the Priority and Severity.Implementations of new application releases, adhering to the best practices of the release management process.Maintaining and updating technical documents and proceduresProvide back-up to the Level 1 SupportCommunicate and work closely with the Application Support Team and Software Development Team at a local and international level.Logging of tickets and all transaction on the Support ticketing toolRequirements:Strong understanding of software applications and systemsProficiency in troubleshooting and problem-solvingExcellent communication skills and ability to work in a teamExtensive Knowledge and skills of SQL databases and scripting languagesKnowledge and Skills in ASP.net, VB.net, C#.net, javascript, jquery to debug the applicationsExperience in customer support or technical support rolesBachelor's degree in Computer Science or related fieldExcellent troubleshooting and communication skills.

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