Customer Service Executive

2 days ago

Hyderabad Telangana, India Harmony United Psychiatric Care Full time

**Job Title**: Customer Service Executive
**Location**: Hyderabad, Telangana
**Company**: Harmony United Medsolutions Pvt. Ltd.

**About Us**:
**Position Overview**:
**Responsibilities**:

- Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services.
- Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention.
- Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided.
- Act as the point of escalation for complex or sensitive customer inquiries and complaints.
- Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience.
- Prepare and present regular reports on customer service performance, including key metrics, trends, and insights.

**Requirements**:

- At least 5 years of experience in international voice calling.
- Must be a B-Tech graduate from any stream.
- Proven track record of delivering high-quality customer service and driving customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Ability to work well under pressure and handle multiple priorities in a fast-paced environment.

**Diversity, equality, and inclusion**:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

**Benefits**:

- Competitive salary (including EPF and PS)
- Health insurance
- Four days’ work-week (Monday - Thursday)
- Opportunities for career growth and professional development
- Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you

**Note**: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday to Thursday.

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