Oracle Retail-l2/l3 Support

**Job Information**:
Geo/Territory
- Offshore

Work Experience
- 3-5 years

Job Opening Status
- In-progress

Industry
- IT Services

State/Province
- Tamil Nadu

City
- Chennai

Zip/Postal Code
- 600058

Country
- India

**About Logic**

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills use on a daily basis are - high level of techno-functional skills, Oracle Retail products knowledge, problem solving skills, and customer interaction/service expertise.

**What you'll do**
- Strong Retail business processes knowledge and concepts
- Implementation and Support experience on Oracle Retail projects
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Retail Applications
- Should have worked on various suite of products in the Retail domain (v13, v14, v15 and v16)
- Sound technical, functional, and analytical abilities with extensive knowledge of Oracle PL/SQL, Oracle Forms, Unix Shell Scripting, Retek Merchandising System (RMS)
- High flexibility so you remain agile in a fast-changing business and organizational environment
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities
- Directly engaged with customer/onsite team member to resolve any outstanding issues
Provide dashboards, reports, and other statistics to all DC's/Clients
- Maintaining Service Level Agreements (SLAs) for issue resolution, system availability, system/ batch health check-up, maintenance activity, reporting and follow-ups
- Providing L2/L3 support which includes fixing of medium and high priority issues impacting the business
- Work on module customization, Patch Upgrades and adhere to Change management delivery workflow
- Ensure batch monitoring work runs smoothly
- Mentor and support new team members both functionally and technically and guide them about the business processes involved in on Oracle Retail projects

**Requirements**:
**What you'll bring**- Bachelor’s degree or equivalent degree/experience-
- Experience in Oracle retail support services for a minimum of 3 years-
- Must have played an active role in defect prevention activities (e.g. recording the defects and appropriate action items)-
- Functional Skill - RMS, RPM, Allocations, ReIM, ReSA, WMS, RIB, RTM, RFM, OMS,RA-
- Technical Skill - SQL, PL/SQL, UNIX, Java, Shell Scripting, Pro*C, Oracle Forms, BI Publisher, Oracle Data Integrator, ADF, R Code, ETL Tool, ODI, Orcale Reports, Python, Conversion, Oracle Service Bus (OSB), Integration Tools -DellBoomi, Oracle Service Bus(OSB), ReTL, Job scheduler - Automic/UC4-
- Technical knowledge in Oracle Retek, SQL, PL/SQL, java, UNIX, Pro*C and batch schedulers will be an advantageKnowledge/working experience of the batches and its impact on whole system-
- Perform root cause analysis and provide resolutions for erroneous or unprocessed transactions-
- Ability to anticipate potential problems, determine and implement solutions-
- Passion for learning and a desire to develop technical and consultative skills-
- Flexible and able to work effectively in a fast-paced environment**Benefits**:

- e care about your physical, mental, and financial well-being - we offer competitive benefits, including a flexible work environment and vacation policy
- We are passionate about our people - this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
- We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
- We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
- Bachel**Why work with us?**
- We care about your physical, mental, and financial well-being - we offer competitive benefits, including a flexible work environment and vacation policy
- We are passionate about our people - this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
- We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
- We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
- Bachel**Why work with us?**
- We care about your physical, mental, and financial well-being - we offer competitive benefits, including a flexible work environment and vacation policy
- We are passionate about our people - this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
- We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
- We are interested in you and what matters to you, including opportunities to make an