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Cashier/customer Service
2 weeks ago
A cashier plays a crucial role in various retail and service environments, handling transactions and ensuring smooth operations at the point of sale. Here’s a detailed overview of a cashier’s job role and responsibilities:
## **Role**:
The primary role of a cashier is to process customer transactions efficiently and accurately, providing a positive shopping experience while managing cash and electronic payments.
## **Responsibilities**:
1. **Customer Service**:
- Greet customers warmly and assist them with inquiries.
- Handle returns, exchanges, and complaints with professionalism.
- Provide information on products, promotions, and store policies.
2. **Transaction Processing**:
- Operate the cash register or point-of-sale (POS) system to scan items and process payments.
- Ensure that transactions are accurate and complete.
3. **Cash Handling**:
- Manage cash drawers and ensure they are balanced at the beginning and end of shifts.
- Safeguard and secure cash and other payment forms during shifts.
- Reconcile cash and credit card transactions with receipts.
4. **Inventory Management**:
- Assist with restocking shelves or organizing merchandise if required.
- Report low inventory levels to supervisors or managers.
- Check for and address any discrepancies in inventory.
5. **Maintaining a Clean Workspace**:
- Keep the checkout area tidy and organized.
- Clean up spills or messes promptly to maintain a safe environment.
6. **Adherence to Policies**:
- Follow store procedures for handling money, processing transactions, and maintaining security.
- Adhere to health and safety regulations and company policies.
7. **Technical Skills**:
- Operate and troubleshoot the POS system and other related technology.
- Stay updated on any changes to the POS system or procedures.
8. **Team Collaboration**:
- Work collaboratively with other store employees to ensure a smooth workflow.
- Assist with training new cashiers or team members as needed.
## **Skills Required**:
- **Mathematical Proficiency**: Ability to perform basic arithmetic and handle cash accurately.
- **Attention to Detail**: Precision in processing transactions and handling money.
- **Communication Skills**: Effective verbal communication and active listening.
- **Customer Service Skills**: Ability to manage customer interactions and resolve issues.
- **Problem-Solving Skills**: Address and resolve issues that may arise during transactions.
## **Education and Experience**:
- Typically, a high school diploma or equivalent is required.
- Previous experience in retail or customer service can be beneficial but is often not required.
Overall, cashiers are essential in ensuring that the checkout process is smooth and efficient, contributing significantly to the overall customer experience and store operations.
**Job Types**: Full-time, Permanent
Pay: From ₹9,412.55 per month
**Experience**:
- total work: 1 year (required)
Work Location: In person
Application Deadline: 14/09/2024