Pricing and Ordering Support

2 weeks ago

Gurgaon, India BT Full time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Responsible & accountable for customer orders end to end across the globe with accountability for management of all internal and external suppliers on CPE delivery & pricing based on contract requirement and compliance.

**You'll have the following responsibilities**
- Accountable for end to end timely management of Customer Complex Service Requests
- Manage pre-defined and complex service requests through the Service Request Management and

Fulfilment process in line with ITIL guidelines
- Keep customer informed throughout the Service Request Management and Fulfilment process and provide standard status reports
- Perform proactive jeopardy management and

escalations to ensure adherence to customer SLA
- Identify customer requirements and liaise with other departments within BT and respective contracts or customer, also 3rd parties whenever necessary
- Assign tasks to relevant fulfilling teams for design,

costing, delivery, etc. and ensure timely and quality completion of those tasks
- guidelines and standard work instructions
- Act as Delegate of Authority for commercial approval within agreed complex guidelines
- Update Service Request Management standard

Systems
- Manage contract specific billing trigger and inventory processes

Ownership to control request

**You'll have the following skills & experience**
- Ability to meet the customer’s needs in line with the business requirements
- Ability to comprehend and to systematically organize the various aspects of a problem or situation
- Good knowledge of MS Office Applications
- High level of accuracy
- Good commercial sense
- Excellent problem solving skills
- Ability to work with needs and risks from all stakeholders and negotiating the required outcomes
- Work with a cooperative attitude in group settings to achieve goals.
- Network products knowledge will be added advantage to perform this role.

Experience on cisco tools like CCW (Cisco), GFP (BT I-Proc tool), Interpid (BTI request tool) will have advantage to perform this role more efficiently.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

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