Executive - Product Operations

4 days ago

Madhapur Hyderabad Telangana, India Tanla Solutions Full time

**About the Role**:
The primary objective of this role is to block leakages on SMS Hub and Firewall products and act quickly on the feedback form testing team, partners, etc, and to eliminate any network vulnerabilities and leakages.

What You'll be Responsible for?

Blocking (24 Hrs) - To initiate blocking and plug leakages by managing day-to-day requests received from partner, Telcos and internal stake holders.

Product and Engineering team coordination

Dashboard management

Building KEDB and feeding information to product team

Preparing SOPs and evaluating periodically.

What you'd have?

0 -5 years of experience in Business & Customer Operations in Telecom

Should be an Engineering Graduate

Customer Success & Business Operations experience

Able to communicate both on a technical and non-technical level

Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities

Possess excellent presentation skills and proficiency at making one on one and group presentations.

Good in understanding business numbers and sharp in analyzing and predicting trends.

Technical and Product Operations experience, preferably from Telecom background

Good understanding of product and good analytical skills.

Why join us?

**. We thought you'd never ask We offer all the usual stuff**: competitive salary, flexible working hours, challenging product culture But the real perks are:

- Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. - World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

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