Post Sales- Associate

2 weeks ago

Bengaluru, India One Sigma Technologies Full time

**BENGALURU /**

**BUSINESS /**

**FULL-TIME**

**/ ON-SITE**

**About Simpl**

Simpl is market leading buy now pay later (BNPL) platform that enables one tap transaction across 25k+ apps/merchants including the likes of Zomato, Big basket, Dunzo, 1mg, Licious, Zepto, Practo, Nykaa and many more. Simpl’s vision is to enable a safe, 1-tap checkout experience across all trusted merchants on the Internet, without requiring consumers to share their personal payment information.-
**About the Post Sales team**

As a member of the post sales team at Simpl, you will be responsible for managing the end-to-end customer onboarding process after the sales team closes a deal and the agreement is signed. Your role will involve analyzing customer trends, suggesting best practices during onboarding, and ensuring customers go live promptly. You'll also collaborate with internal teams to address product gaps and prioritize improvements, document merchant requirements, and ensure the timely update of customer information in Salesforce.**Responsibilities**
- As a part of the team, your role will:
- Take ownership of the customer onboarding process from the moment the sales team closes a deal to the customer's go-live date.
- Ensure a smooth and efficient onboarding experience for customers.
- Analyze existing customer trends and suggest best practices during the onboarding process to enhance the customer experience
- Identify product gaps or issues encountered during onboarding and report them to the product operations team.
- Collaboration with Sales and Partner Success Teams:

- Collaborate with the sales team to understand merchant requirements and document them comprehensively.
- Monitor customer accounts for seven days before passing them on to the partner success team.
- Ensure that all customer information and onboarding progress is accurately and timely updated in Salesforce.
- Work closely with integration specialists to facilitate Simpl checkout integration for customers as needed.

**Preferred Qualifications & Skills**
- 1-2 years’ experience in consulting, business development, category management, vendor management and account management
- Experience with fintech or ecommerce and a robust understanding of the payment landscape is a huge plus
- A track record of business growth and earning trust of clients and build key relationships
- Ability to consolidate analytical information and use the same to improve processes. An A+ track record of achieving and exceeding targets- Ability to work comfortably in a fast-paced environment, with exceptional attention to detail
- Comfortable traveling 20% to 30% of the time to meet key partners
- Advanced Excel and PowerPoint skills and experience working with tools like Salesforce,JIRA, spotdraft, etc.

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