Customer Service Executive

3 days ago

Maroshi Mumbai Maharashtra, India Empric Outsourcing Pvt Ltd Full time

**Job description**

We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality.

**Responsibilities**:

- Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy
- related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data. write and submit timely reports on performance, targets, and customer queries.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- marol maroshi andheri east, Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Marathi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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