Shared Services

1 day ago


India Zensar Technologies Full time

**Key Responsibilities**:

- **Regional Leadership**
- Lead and manage shared services operations for North America (USA, Canada, Mexico, and Colombia).
- Align regional service delivery with global standards and local compliance requirements.
- **Operational Excellence**
- Oversee day-to-day operations, ensuring timely, accurate, and efficient service delivery.
- Monitor team performance, manage workloads, and ensure adherence to SLAs.
- **Stakeholder Management**
- Build and maintain strong relationships with regional business units and internal stakeholders.
- Act as the primary point of contact for escalations and service-related discussions.
- **Process Optimization**
- Identify and implement process improvements and automation opportunities.
- Drive initiatives to enhance service quality and reduce operational costs.
- **Team Development**
- Hire, train, and mentor team members to build a high-performing support function.
- Conduct regular performance reviews and support career development initiatives.
- **Compliance & Governance**
- Ensure compliance with regional laws, regulations, and internal policies.
- Maintain quality control standards and audit readiness.
- **Budget & Vendor Oversight**
- Support budget planning and cost control initiatives.
- Manage vendor relationships and ensure service delivery per contractual terms.
- **Change Management**Lead change initiatives including system implementations, process transitions, and organizational restructuring.

**Qualifications & Skills**:

- Bachelor’s degree in Business Administration, HR, Finance, or a related field.
- 7+ years of experience in shared services or a similar operational role, preferably with exposure to North American markets.
- Proven leadership experience in managing regional teams and cross-functional projects.
- Strong communication, analytical, and stakeholder management skills.
- Familiarity with compliance standards and shared services best practices in the US and Latin America.


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