Avp - Business Delivery

Job Title AVP - Business Delivery

**Location**: Delhi

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

**Introduction**:
The role holder will be responsible for tracking and managing delivery of strategic initiatives in collaboration with Product, Technology, Operations and other Control functions and deliver front to back service, solutions and support across the client lifecycle.

What will you be doing?
Platform Program Management and Oversight
- Provide specialist guidance to the programmes / projects concerning the platform and systems
- particularly in programme definition, requirements analysis, business and technical design, and change control activities.
- Ensure absolute clarity on the full range of stakeholders impacted by the programme, and the level of involvement/ buy-in, and communications needed.
- Understand the expectations of all stakeholder groups and individuals and put measures in place to monitor against stakeholder expectations and formally review these with stakeholders to ensure their requirements are met.
- Identify and manage all programme issues and risks including their appropriate escalation and contingency management. Implement robust change control mechanisms, and ensure these are understood by everyone associated with the programmes.
Client Lifecycle Delivery
- Support Front Office (FO) team with sales and relationship management and drive new initiatives and process changes (arising from regulations or otherwise) for Front Office (FO) that have direct/indirect impact on clients
- Initiate, lead, and/or participate in change initiatives and process improvements (with a view towards reducing complexity and improving the client experience), including business requirement specifications.
- Managing the Fin Crime Change agenda - Coordinating with global project teams on MLRM and AML policy changes, coordination with local technology partners for appropriate changes required on PB India systems (Trackwizz, MILES), facilitating closure of pending AML Policy actions etc.
- Contributing to on-boarding improvement and other PB programs - Managing On-boarding Business Partner model implementation for India, End to end on-boarding cycle time improvement, SLA definition, Right First Time (RFT) improvement, Front Office clinics for finding and driving efficiencies in key processes etc.
- Address process gaps/issues (whether or not raised by FO) via process re-engineering
or automation and also share best practices across locations.
- Manage change initiatives pertaining to client reporting systems - both paper based and digital and drive efficiencies basis branch feedback
- Drive improvement, consistency, scale & efficiencies across the client lifecycle / processes
- Implement / Support implementation of enhanced value propositions/products to drive
- Better Client Experience and support Business Growth.
Business Support
- Along with Business Risk and Ops Rigour teams, provide guidance and support to front office on procedures/issues.
- Front Office Procedures Management - Managing the front office procedure documents, keeping them up to date amidst BAU process changes, evaluating strategic alternatives for the manuals, i.e. storing client journeys on the intranet for information along with supporting documentation
- Complaints Management - Ownership of complaints policy for PB India which includes complaint logging, escalations and coordination with Bankers & PBEs, coordination with global QA teams, etc.
- Digital - Own and drive registration handholding for clients, testing of new features and changes prior to rollout etc.
- Client advocacy suppor