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Voice and Accent Trainer

2 weeks ago

Gurugram Haryana, India Elite Crew Consulting Full time

**Responsibilities**:

- Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills
- Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
- Manage projects to achieve business objectives in a timely and accurate manner.
- Use solid analytical and decision-making skills to assess account performance gaps and learner needs
- Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees
- Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs within time and budget constraints
- Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning
- Provide clarification and effective feedback to learners & supervisors as needed
- Organize, Plan and Implement monthly cyclic activities including refresher training, KPTs and Dipcheck
- Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
- Assist Quality & Operations team to enhance & improve employee skillsets to deliver results and performance
- Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
- Prepare training outlines, scripts, expected results, evaluation and related materials
- Participate in strategic planning sessions to design learning and development strategies and roadmaps
- Innovative training techniques to make training more effective, fun and interactive

**Ideally, you should have**:

- Have minimum of 2 years of working experience as Voice and Accent Trainer/Communication Trainer/Learning & Development in BPO/ITES Industry
- Excellent communication, presentation, demonstration and facilitation skills
- Proficient in MS Office Suite (esp. PowerPoint); e-learning software is an asset
- Problem-solving and critical thinking skills
- Self-motivated and ability to work independently as well as contribute to cross-functional and global teams
- Must have the ability to identify communication skills gaps to help improve performance
- Technical experience to coordinate the development, maintenance, and implementation of training schedules, outlines, plans, and lessons.
- Graduate/ Post Graduate degree in English/Communication /Humanities with relevant certification courses for soft skill trainers.
- A team player who is supportive, flexible, and ready to take on additional tasks.
- Highly organized, detail-oriented, patient & action-oriented with an ability to work with across teams and supervisors.
- Responds positively to feedback and respects diverse point of views.
- Willing work on a shifting schedule and on holidays as needed
- Certifications (e.g. CPTD) is an added advantage
- Understanding of effective teaching methodologies and tools
- Understanding of Technology and Sales will be preferred

Pay: Up to ₹60,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance

Schedule:

- Evening shift
- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 2 years (required)
- total work: 3 years (required)
- International voice process: 2 years (required)
- voice and accent training: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person