Admin Assistant and Customer Support

6 days ago

Remote, India Varanchi Full time

Join Our Team at Varanchi

We are excited to offer an opportunity to be part of our vibrant and rapidly growing startup.

**Responsibilities**:

- **Customer Support**: Handle customer inquiries and resolve issues efficiently through various channels, including WhatsApp, Instagram messages, and comments. This involves logging in three times a day for brief, scheduled check-ins of 10-20 minutes each, totaling 1-2 hours daily.
- **Script Writing**: Utilize provided templates and tables of contents to generate initial drafts using AI tools, then edit and improve these drafts to produce high-quality scripts specifically for Instagram Reels. Script editing tasks are required only 5 days a week.
- **Collaboration**: Work closely with the marketing and content teams to ensure scripts align with our brand voice and goals.
- **Feedback Management**: Collect and analyze customer feedback to continuously improve our support and communication strategies.
- **Documentation**: Maintain detailed records of customer interactions and script iterations for future reference and training purposes.

Work Hours:

- Customer support tasks require logging in three times a day for brief check-ins, totaling 1-2 hours daily, seven days a week.
- Script writing and editing responsibilities are required 5 days a week, with flexible scheduling.

Company Culture:

- Immerse yourself in a fun and energetic environment where creativity thrives. Our team is young and passionate, offering excellent growth opportunities for all.

**Experience**:

- We're looking for someone with at least a year of experience in any writing field in English.

Skills and Qualifications:

- Ability to write clear, engaging, and persuasive scripts.
- Customer-oriented mindset with problem-solving abilities.
- Knowledge about sarees or a willingness to learn.
- A relevant degree such as a Master’s in English or related literatures is preferred.

**Benefits**:

- Competitive salary and benefits package.
- Remote work with no office attendance required.
- Flexibility in time management.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Fixed shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: Remote

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