Customer Service Associate

Hiring for Catalyst Corporate Services Pvt. Ltd.
- From 2 to 6 year(s) of experience
- ₹ 4,00,000 - 9,00,000 P.A.
- Mumbai (All Areas)- Monthly Master data updation.
- Discuss with account to get the same updated in their system.
- Coordinate with Order processing team on amendments

Our company is involved in providing corporate services in different areas. Our company is a 30 yrs old established company, with a team size of approximately 1000 persons, promoted by experienced professionals & working with number of well-known companies

**Job Summary**

**1. PO wise FR delivery as per desired service level**
- Ensure POs are released as per scheduled frequency, ensure high service levels and on-time delivery, communicate proactively with CFA/SCM/Customer Service - Manager/KAMs to ensure fill rate issues are addressed in a timely manner.
- Assist CFAs in securing appointments
- Track Back orders and initiate PO amendments
- Assist in getting PO extension approvals
- Escalate issues leading to drop in fill rates to SCM- Supply & Distribution Planning within 24hrs of PO release & follow up closely for resolution.**2. Promo | Drive SKUs Delivery**
- Track promo or drive SKUs at Channel Level Forecast Vs Availability and Ensure stocks are available across all FCs of E Commerce Platforms
- Track promo stock Fill Rates
- Communicating customers & KAMs on delisting when allocation gets over for promo packs

**3. CFR | SAMBC**
- Diagnose FR & SAMBC loss, prepare & execute action plan for improvement
- CFR | SAMBC Reconcillation: Reconcile customer fill rate (SAMBC) report on a weekly/monthly basis depending upon customer requirement

**4. Product Master Sanity**
- Monthly Master data updation.
- Discuss with account to get the same updated in their system.
- Coordinate with Order processing team on ammendements

**5. Purchase Order Tracking**
- Download PO from Customer's portal (e.g Vendor Central for Amazon)
- Coordinate with Customer Replenishment team to schedule PO date
- Coordinate with the Kellogg team to arrange stocks
- Get weekly in-stock/inventory report from customer to keep a track on SKUs not part of Order with low inventory level

**6. CFA Alignment & Co-ordination**
- Coordinate with the Customer and Kellogg CFAs to take appointments
- Ensure On Time delivery of goods at Customer FCs/DCs/CFAs
- Resolve any problem during receiving at customer DC (Pricing/Master data related issues)
- Track Progress on customer DC supplier scorecard
- Assist the account team in delivering the JBP KPIs on service levels.
- Monitoring of PO vs Delivery on daily basis
- Follow-up on account receivables and allied activities as per Kellogg instructions

**7. Commercial related activities**
- Coordinating with the regional team of accounts for driving the on-shelf availability
- Top/Bottom Skus
- Driving the Overall Account Value & Volume delivery
- Managing Distributor (Business/Claims/Closing stock/Operational challenge)
- Ensuring for the sufficient promo stock cover at Distributor
- Commercial hygiene issues at Distributors - AMs/KAMs, Direct - KAMs
- New location end to end operations
- NPI POs
- Driving Big bets

Education: - Graduate

Job Location: - Powai Location

**If you are interested, then please send us your updated Cv in word format & please fill the required details**:
**Total work Exp-**

**Relevant Exp**

**Notice Period-**

**Current CTC**

**Expected CTC**

**Current Location**

**Regards**

**Rashmi Tambutkar**

**Senior HR Executive**

**Catalyst Corporate Services Pvt. Ltd.**

**Cell No.:
+91-XXXXXXXXXX
- Role:_Supply Chain Manager
- Salary:_ 4,00,000 - 9,00,000 P.A.
- Industry:_FMCG
- Functional Area:_Procurement & Supply Chain
- Role Category:_SCM & Logistics
- Employment Type:_Full Time, Permanent
- Key Skills- master datacustomer service managementEducation
- UG:_Any Graduate

**Company Profile**:
Catalyst Corporate Services Pvt Ltd

**Catalyst Corporate Services Pvt. Ltd.**
- Company Info- Contact Company:_Catalyst Corporate Services Pvt Ltd
- Address:_Andheri, Powai