Kyc Associate

2 weeks ago

AJCBose Road Kolkata West Bengal, India Ashika Group of Companies Full time

About Us:
Ashika is a financial services firm that offers services comprising of Retail broking, lending, investment banking, wealth

management and alternative investment funds. As a forward thinking organization, Ashika believes in prioritizing the well-being

and professional development of its employees as a foundation of its success. Through the increased customer satisfaction and the

belief in growing and sharing with our clients, Ashika has been able to become one of India’s principal retail financial services

group.

Job Summary:
The Customer Support Associate would be responsible for ensuring the KYC process adherence, positive customer experiences by

addressing inquiries, resolving issues, and providing assistance through various communication channels. This role requires

effective communication skills, problem-solving abilities, and a customer-centric approach to support the firm's overall customer

satisfaction goals.

Role Responsibilities:
1. Conduct Know Your Customer (KYC) verification processes for new and existing customers to ensure compliance with regulatory

requirements.

2. Verify customer identity documents and information submitted during the on boarding process.

3. Provide assistance and guidance to customers on KYC requirements and procedures.

4. Collaborate with internal teams to resolve complex KYC-related problems and maintain accurate and up-to-date records of

customer KYC information

6. Maintain a positive and professional attitude while interacting with customers.

7. Investigate and analyse customer problems, identify root causes, and implement effective solutions.

8. Collaborate with other departments to resolve complex issues and escalate problems when necessary.

9. Develop a comprehensive understanding of Ashika’s services to effectively assist customers.

10. Stay updated on product/service changes and updates to provide accurate information to customers.

11. Keep detailed records of customer interactions, inquiries, complaints, and resolutions.

12. Document and report recurring issues to help improve services or processes.

13. Convey customer feedback to relevant departments for continuous improvement.

14. Educate customers on the services we offer and best practices to enhance their overall experience.

15. Prioritize and manage multiple customer interactions simultaneously, ensuring timely and accurate responses.

Role Requirements:
1. Strong understanding of KYC principles and regulatory requirements.

2. Previous experience in a customer service role involving KYC processes is highly beneficial.

3. Excellent communication skills to interact effectively with customers and internal teams.

4. Strong analytical and problem-solving skills.

5. Ability to think individually and make decisions in a fast-paced environment.

6. Empathy and a customer-centric approach to handling inquiries and resolving issues.

8. Collaborative mindset with the ability to work well within a team

9. Ability to remain calm and patient, even in challenging situations.

10. Willingness to adapt to changing processes and procedures.

Pay: Up to ₹27,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Supplemental pay types:

- Yearly bonus

Work Location: In person

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