Workplace Ambassador

JLL supports the Whole You, personally and professionally.
Workspace Experience Executive
Work Dynamics
**What this job involves**:
This position is responsible for delivering an exceptional "Delight" by fostering a customer-centric experience for occupants and guests within the assigned portfolio. The role focuses on providing an outstanding experience in both Front office and F&B operations across office locations. Key responsibilities include overseeing daily operations, managing menu planning, coordinating events, and ensuring consistent quality service.
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager
Single Point of Contact for issues resolution & Workspace change within allocated floors
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to assistant manager when necessary
Participate in ad-hoc projects when required
Cafeteria
Weekly menu for Cafeteria ensuring the menu cycle gives due regards to regional taste for local and expats populations.
- Daily ordering quantity to the vendor.
- Quality check and the feedback are given to the vendor on daily basis.
- Checking the grooming standards of the person serving the food.
- Checking the quality & quantity of food as per requirement.
- Sending the food for lab test on regular basis to verify the quality and maintain the date for the same.
- Taking oral feedback & written feedback & taking necessary actions.
- Ensuring that vendor has correct manpower to run the operation.
- Checking with vendor for special menu.
- Updating the vendor if any special requirement or concern related to food service.
- Kitchen audit will follow on monthly basis

Pantry
Check on quality of coffee, Hot water, Milk pouring & temperature
Checking on the expiry on consumables
Checking on routine machine servicing and any kind of breakdown
Taking actions against any employee’s feedback on the beverages vending
Updating the vendor if any special requirement or concern
Checking on the snack vending machine for soft drinks temperature, refilling and fresh stock.
Checking on fast moving items and expiry of other snacks and updating the vendor.
Checking on machine breakdown and servicing on regular basis.
Checking on machine malfunctioning and refunding on regular basis.
Taking employee feedback & act on it.
Updating the vendor if any special requirements or concern.
Daily water indents and monitors daily consumption.
Checking the quality of water dispensers and its temperature.
Water test for portability and records maintain.
Checking the machine Breakdown and servicing on weekly basis.
Updating the vendor in case of any concern.
Client/Stakeholder Management
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Experience of 4 + years in hospitality - hotels, aviation industry / coworking spaces
An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Excellent communication verbal and written
Must be customer focused and be proactive in establishing customer relationships
Proven ability to function effectively as part of a team
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership - ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills - ‘I am Proactive’
Proven ability to manage multiple and complex operational matters on a daily bas