Workplace Ambassador

JLL supports the Whole You, personally and professionally. Workspace Experience Executive Work Dynamics **What this job involves**: This position is responsible for delivering an exceptional "Delight" by fostering a customer-centric experience for occupants and guests within the assigned portfolio. The role focuses on providing an outstanding experience in both Front office and F&B operations across office locations. Key responsibilities include overseeing daily operations, managing menu planning, coordinating events, and ensuring consistent quality service. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded “Go To” trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager Single Point of Contact for issues resolution & Workspace change within allocated floors Problem solves & Resets space on the fly Acts as basic “counsel” regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to assistant manager when necessary Participate in ad-hoc projects when required Cafeteria Weekly menu for Cafeteria ensuring the menu cycle gives due regards to regional taste for local and expats populations. - Daily ordering quantity to the vendor. - Quality check and the feedback are given to the vendor on daily basis. - Checking the grooming standards of the person serving the food. - Checking the quality & quantity of food as per requirement. - Sending the food for lab test on regular basis to verify the quality and maintain the date for the same. - Taking oral feedback & written feedback & taking necessary actions. - Ensuring that vendor has correct manpower to run the operation. - Checking with vendor for special menu. - Updating the vendor if any special requirement or concern related to food service. - Kitchen audit will follow on monthly basis Pantry Check on quality of coffee, Hot water, Milk pouring & temperature Checking on the expiry on consumables Checking on routine machine servicing and any kind of breakdown Taking actions against any employee’s feedback on the beverages vending Updating the vendor if any special requirement or concern Checking on the snack vending machine for soft drinks temperature, refilling and fresh stock. Checking on fast moving items and expiry of other snacks and updating the vendor. Checking on machine breakdown and servicing on regular basis. Checking on machine malfunctioning and refunding on regular basis. Taking employee feedback & act on it. Updating the vendor if any special requirements or concern. Daily water indents and monitors daily consumption. Checking the quality of water dispensers and its temperature. Water test for portability and records maintain. Checking the machine Breakdown and servicing on weekly basis. Updating the vendor in case of any concern. Client/Stakeholder Management Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Experience of 4 + years in hospitality - hotels, aviation industry / coworking spaces An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field. Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Excellent communication verbal and written Must be customer focused and be proactive in establishing customer relationships Proven ability to function effectively as part of a team Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) Client Focus & Relationship Management - ‘I Value my Customers’ Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - ‘I am a Team Player’ Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - ‘I am Proactive’ Proven ability to manage multiple and complex operational matters on a daily bas