Experience Ambassador

JLL supports the Whole You, personally and professionally.
Title
Experience Ambassador
Business Unit /
Account
Integrated Facilities Management - Corporate Solutions
Reporting to
Facilities Manager
Overall Role
Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters.
The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Experience Ambassador to create an engaging experience to our customer and their guest.
This individual ensure that a seamless consistent level of service is provided at every user touchpoint.
Duties & responsibilities
What this job involves
- Site Management
Conduct sitewalk daily with the checklist, look out for defects and manage any hazardous objects accordingly.
Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
Ensure that office equipment are in good working condition. Otherwise, rectify immediately
Liaise and manage respective vendor to support the functionality of office space
Responsible to consolidate all customer issues and generate a monthly report
Manage all customers’ issues tactfully and confidently
Customer Communications
Start the day with greeting customer, using customer name
To be attuned with customer, build and establish relationship with stakeholders across all levels
At Your Service Communications
Share communications collaterals with the JLL team
Administration Duties
Perform stocktake for pantry food item.
Police the clean desk policy.
Adhoc responsibilities assigned by Facilities Manager.
Experience
Experienced in Hospitality and/or Tourism sector or related professional area / Events Operations Management
Proven experience in a customer service environment
Task Skills
Proficiency with Microsoft Office
A meticulous individual with good organization skill
Customer focus mentality
Personal Skills
High level of communication and interpersonal skills.
Confident, friendly & engaging
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.