Customer Support Executive

3 days ago

Kolkata West Bengal, India Bharat Earn Technology Pvt. Ltd. Full time

**Key Responsibilities**:
**Technical Support & Troubleshooting**:
Respond promptly to customer inquiries and resolve technical issues related to the company’s software or systems.

Diagnose and troubleshoot API-related issues, including integration and performance concerns.

Address database-related queries and resolve connectivity or performance issues.

**API & Database Support**:
Assist customers in implementing and integrating APIs with their systems.

Monitor API usage, troubleshoot errors, and provide solutions.

Manage database queries, optimize performance, and resolve discrepancies or issues.

**Client Interaction**:
Clearly explain technical concepts to non-technical users in a user-friendly manner.

Gather feedback from clients to improve products and services.

**Documentation**:
Maintain accurate records of customer interactions and resolutions.

Create and update support documents, FAQs, and technical guides.

**Collaboration & Continuous Improvement**:
Work closely with the development and QA teams to report bugs and recommend solutions.

Contribute to product improvement by identifying recurring technical issues.

Stay updated on the latest industry trends, tools, and technologies.

**Requirements**:
**Educational Background**:

- Bachelor’s degree in Computer Science (B.Tech/B.Sc) or a related field.

**Technical Skills**:

- Strong understanding of **APIs**, including RESTful and SOAP.
- Proficiency in SQL and experience working with relational databases (e.g., MySQL, PostgreSQL, Oracle).
- Familiarity with basic programming and scripting (e.g., Python, JavaScript).
- Knowledge of debugging tools and techniques.

**Soft Skills**:

- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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