Customer Support Executive

2 days ago


Kolkata District West Bengal, India Seven Hiring Full time

**Job Title**: Customer Support Executive

**Location**: Kolkata

**Shift**: Night Shift (24/7 Business Model)

**Qualification**: Graduate in any discipline

**Key Responsibilities**:

- Handle customer queries and concerns efficiently via voice process.
- Provide excellent customer service and ensure resolution of issues.
- Utilize strong troubleshooting skills to assist customers with technical issues.
- Maintain accurate records of interactions using MS Office tools, including Excel.
- Effectively de-escalate customer frustration and provide a positive experience.
- Prioritize and manage multiple tasks while maintaining service quality.
- Adapt to dynamic work environments and business requirements.

**Requirements**:

- Strong verbal and written communication skills.
- Proficiency in MS Office tools, especially Excel.
- Exceptional listening and comprehension skills.
- Problem-solving mindset with the ability to work independently.
- Ability to manage customer interactions professionally and efficiently.
- Quick adaptability to evolving processes and challenges.

**Interview Requirements**:

- Carry original Govt. ID proof.
- Bring 3 hard copies of an updated resume.

Pay: ₹8,086.00 - ₹30,224.96 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- work: 1 year (preferred)

**Location**:

- Kolkata District, West Bengal (required)

Shift availability:

- Night Shift (required)

Work Location: In person



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