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Customer Service Representative
2 weeks ago
**Designation**:Customer Support Executive (IVR Process)
**Gender**: Female Only.
**Experience**: 1Year -8 Yrs
**Location**: Mumbai (Thane)
**Joining Period**: Immediate-15 Days
**Function**: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.
**Roles and responsibilities**:
- Attend calls from customers & understand their requirements.
- After understanding the customer requirement, give them a solution.
- If a solution is not sufficient through a phone call, send a query to the Hardware Or Software Guy.
- Also if the customer query is about courier status then let them know & also inform the dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on the phone.
- Other tasks as assigned.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Telecalling: 1 year (preferred)
**Language**:
- English (preferred)
- Marathi (preferred)
