Junior Support Executive

9 hours ago

Nashik Maharashtra, India Care IO Infotech Pvt Ltd. Full time

**Job Description of Support Executive**

**Skills Required**:
**1. Proficiency in**:

- Microsoft Windows (All Desktop & Server Editions)
- Microsoft Office365
- List, VLAN
- Troubleshooting, Technical Support.
- Database : MSSQL

2. Prior experience in tech support, desktop support, or a similar role.

**Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.

**Rotation Shift**: Should be ready to work in Night & Day shift

**Experience Required**: 0 - 3 years

**Qualification**: Any Graduate with relevant experience or computer background

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

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