Reservation Executive

1 hour ago

Andheri Mumbai Maharashtra, India Sarovar Hotels & Resorts Full time

:

- She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner.
- Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

Roles and Responsibilities
- Listen effectively to the customer and capture relevant information
- Ask relevant questions to understand the customers requirement and answer customer queries
- Well informed of the Hotel facilities and packages
- Maintain correspondence for each reservation request as per date and month
- Take notes during the call and feed data into the database
- Follow confirmation schedules as per instruction
- Make necessary amendments to a guest booking
- Handling and managing reservations process
- Familiarity with Hotel Reservations software - IDS
- Monitor room booking for multiple location
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Front Desk and other departments, to ensure guest requirements are met
- Perform any other duties as assigned by management
- Good verbal and written communication skills
- Must be able to fluently speak English and Hindi
- A good listener and passionate about helping people
- Highly organized
- Able to prioritize & multitask
- Able to learn and adapt
- Able to work on a flexible schedule
- Prior experience in Hotel Front Office, customer service/support roles.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 15/03/2025

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