Reservation Executive

6 days ago

Andheri Mumbai Maharashtra, India Sarovar Hotels & Resorts Full time

:

- She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner.
- Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

Roles and Responsibilities
- Listen effectively to the customer and capture relevant information
- Ask relevant questions to understand the customers requirement and answer customer queries
- Well informed of the Hotel facilities and packages
- Maintain correspondence for each reservation request as per date and month
- Take notes during the call and feed data into the database
- Follow confirmation schedules as per instruction
- Make necessary amendments to a guest booking
- Handling and managing reservations process
- Familiarity with Hotel Reservations software - IDS
- Monitor room booking for multiple location
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Front Desk and other departments, to ensure guest requirements are met
- Perform any other duties as assigned by management
- Good verbal and written communication skills
- Must be able to fluently speak English and Hindi
- A good listener and passionate about helping people
- Highly organized
- Able to prioritize & multitask
- Able to learn and adapt
- Able to work on a flexible schedule
- Prior experience in Hotel Front Office, customer service/support roles.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 15/03/2025

  • Reservation Executive

    10 hours ago

    Andheri East, Mumbai, Maharashtra, India The Byke Hospitality Ltd. Full time

    **Job description** - Monitoring telephone manner and general performance of reservations staff - daily. - Ensure special handling of repeats guest and very VIP guest. - Monitors and coordinates group reservations activity with the Sales Department. - Reviews no-show and cancelled reservations and processes charges according to hotel policy. - Review room...

  • Reservation Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Managing daily reservations for the restaurant - Review reservation booked daily - Ensure special handling of repeats guest and very VIP guest. - Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines - Processing payment for all reservations using a computer reservation system, - Ensuring the accuracy of information in...

  • Reservation Executive

    2 days ago

    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Key Responsibilities: Ensure accurate and timely entry of reservation details into the hotel management system. Customer Service: Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly. Assist guests in selecting appropriate rooms and packages based on their preferences. Room Inventory Management: Monitor room...

  • Hotel Reservation Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India The Mirador Hotel Full time

    **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and...

  • Reservation Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Zuper Hotels & Resorts Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Executive

    10 hours ago

    Andheri, Mumbai, Maharashtra, India Zuper Hotels & Resorts Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Executive

    2 days ago

    Andheri East, Mumbai, Maharashtra, India Aralia hotels Full time

    Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...

  • Reservations Executive

    1 week ago

    Mumbai, Maharashtra, India Woods Hospitality Full time

    **Job Title: Reservations Executive** **Location**: Mumbai **Company**: Woods Hospitality **About Woods Hospitality** Nestled in the lush expanse of South Gujarat, Woods Hospitality offers premium villas, gourmet dining, and luxury experiences at its flagship property in Valsad. With state-of-the-art facilities, banquets, and curated guest experiences,...

  • Reservation Executive

    2 weeks ago

    Mumbai, Maharashtra, India Manas Lifestyle Resort, Igatpuri Full time

    **Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...

  • Reservation Executive

    2 weeks ago

    Mumbai, Maharashtra, India Manas Lifestyle Resort, Saki Naka East, Andheri Full time

    **Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...