Customer Service Executive

2 weeks ago

Mumbai Maharashtra, India HR POWER PAK Full time

**Job Title: Customer Service Executive**

**Location: Kandivali**

**Experience: 1-2 years**

**Job Summary**:
**Responsibilities**:

- **Customer Support**:

- Provide accurate information about products, services, pricing, and promotions.
- Assist customers with order placement, tracking, cancellations, and returns.
- **Issue Resolution**:

- Listen to customer concerns and complaints with empathy and patience.
- Investigate issues thoroughly, escalating complex problems to appropriate teams for resolution.
- Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
- **Product Knowledge**:

- Develop a deep understanding of company products, services, and policies.
- Stay informed about product updates, features, and improvements.
- Educate customers about product usage, troubleshooting, and best practices.
- **Order Management**:

- Process customer orders accurately and efficiently using order management systems.
- Coordinate with logistics and warehouse teams to ensure timely delivery of orders.
- Monitor order status, shipping, and delivery tracking to provide updates to customers.
- **Customer Feedback**:

- Solicit feedback from customers about their experiences with products and services.
- Document customer feedback and suggestions for product improvements or service enhancements.
- Communicate feedback to relevant departments to drive continuous improvement.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Generate reports on customer service metrics, such as response times, resolution rates, and customer satisfaction scores.
- Analyze data to identify trends, patterns, and opportunities for service improvement.
- **Cross-functional Collaboration**:

- Collaborate with internal teams, including sales, marketing, and product development, to address customer needs and resolve issues.
- Share customer insights and feedback with relevant stakeholders to inform business decisions.
- **Quality Assurance**:

- Adhere to established service standards, policies, and procedures.
- Participate in quality assurance initiatives, such as call monitoring and performance evaluations.
- Continuously strive to improve service quality and efficiency.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8452950795

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