Post Sales Executive

2 days ago


Malviya Nagar Delhi Delhi, India dice academy Full time

**Job Title**:
**Post-Sales Executive (Revenue Collection/Debt Management)**

**Organization**:
Dice Academy - An EdTech Company

**Location**:
Delhi Ncr

**Job Summary**:
**Key Responsibilities**:Revenue Collection & Payment Follow-Up**:

- Maintain a systematic collection process with proper documentation and logs.
- Coordinate with students/parents for payment reminders and support.

**Accounts & Documentation**:

- Maintain accurate records of all payments received and pending.
- Update ERP/CRM systems with collection details.
- Share regular reports on outstanding balances and collection performance.

**Customer Relationship Management**:

- Build and maintain positive post-sales relationships with students.
- Provide support related to billing, payment plans, and receipts.

⚖ **Dispute Resolution**:

- Handle student concerns related to overcharges, billing mistakes, or payment disputes.
- Coordinate with accounts and admission teams for quick resolution.

**Reporting & Escalation**:

- Share daily/weekly/monthly revenue collection reports with the management.
- Highlight risky or non-responsive accounts for further action or escalation.

**Compliance & Record-Keeping**:

- Ensure adherence to company policies and data confidentiality.
- Verify and reconcile collections with finance/accounts team.

**Required Skills & Qualifications**:

- Bachelor’s degree or diploma (Commerce/Finance preferred).
- 1-3 years of experience in collections, accounts, or post-sales support (preferably in EdTech).
- Good communication and negotiation skills.
- Strong understanding of payment terms, EMIs, and financial documentation.
- Proficiency in MS Excel, Google Sheets, and CRM tools.

**Additional Information**:

- **Reporting to**: Sales Head
- **Working Days**: 6 days a week
- **Type**: Full-Time, On-site (Delhi Office)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,487.31 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7303093574


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