
Post Sales Executive
7 days ago
**Job Title**:
**Post-Sales Executive (Revenue Collection/Debt Management)**
**Organization**:
Dice Academy - An EdTech Company
**Location**:
Delhi Ncr
**Job Summary**:
**Key Responsibilities**:Revenue Collection & Payment Follow-Up**:
- Maintain a systematic collection process with proper documentation and logs.
- Coordinate with students/parents for payment reminders and support.
**Accounts & Documentation**:
- Maintain accurate records of all payments received and pending.
- Update ERP/CRM systems with collection details.
- Share regular reports on outstanding balances and collection performance.
**Customer Relationship Management**:
- Build and maintain positive post-sales relationships with students.
- Provide support related to billing, payment plans, and receipts.
⚖ **Dispute Resolution**:
- Handle student concerns related to overcharges, billing mistakes, or payment disputes.
- Coordinate with accounts and admission teams for quick resolution.
**Reporting & Escalation**:
- Share daily/weekly/monthly revenue collection reports with the management.
- Highlight risky or non-responsive accounts for further action or escalation.
**Compliance & Record-Keeping**:
- Ensure adherence to company policies and data confidentiality.
- Verify and reconcile collections with finance/accounts team.
**Required Skills & Qualifications**:
- Bachelor’s degree or diploma (Commerce/Finance preferred).
- 1-3 years of experience in collections, accounts, or post-sales support (preferably in EdTech).
- Good communication and negotiation skills.
- Strong understanding of payment terms, EMIs, and financial documentation.
- Proficiency in MS Excel, Google Sheets, and CRM tools.
**Additional Information**:
- **Reporting to**: Sales Head
- **Working Days**: 6 days a week
- **Type**: Full-Time, On-site (Delhi Office)
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,487.31 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7303093574
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