Chat Support Executive

2 weeks ago

Noida, India Webbee eSolutions Pvt Ltd. Full time

**Responsibilities**:
Chat Support: Engage with customers via chat to address inquiries, provide product information, and resolve issues efficiently.
Customer Assistance: Assist customers in navigating through our website and resolving concerns
Problem Resolution: Identify and troubleshoot customer issues, escalating to the appropriate departments when necessary, to ensure timely and effective resolution.

Product Knowledge: Stay updated on product features, promotions, and policies to provide accurate and up-to-date information to customers.
Typing Speed: Maintain a typing speed above 45 words per minute to ensure prompt and efficient responses during chat interactions.

Quality Assurance: Adhere to quality standards and service guidelines to consistently deliver high-quality customer support.

Documentation: Record and maintain accurate customer information and interactions in the system for reference and analysis.

**Requirements**:
Education: Minimum of a high school diploma; undergraduates are encouraged to apply.
Experience: Minimum of 8 months of experience in a chat process or similar customer support role.
Communication Skills: Excellent written and verbal communication skills in English.
Typing Speed: Typing speed of at least 45 words per minute.
Work Ethics: Ability to work independently, as well as collaboratively in a team-oriented environment.

**Salary**: ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift

**Speak with the employer**
+91 9205188841

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