Conversational Designer

2 days ago


Jayanagar Bengaluru Karnataka, India BlackBird Solutions Full time

**Conversation Design**:

- Develop and optimize conversational flows and scripts for intelligent virtual agents, ensuring a seamless and natural user experience.
- Utilize linguistic expertise to enhance the natural language understanding and generation capabilities of our virtual agents.
- **User Experience (UX) Design**:

- Collaborate with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
- Conduct user testing sessions and gather feedback to continuously improve conversational experiences.
- **Compliance and Accessibility**:

- Ensure all conversational designs adhere to regulatory compliance and accessibility standards.
- Stay updated with industry standards and regulations related to conversational interfaces.
- **Collaboration with Multidisciplinary Teams**:

- Work with engineers, product managers, and data scientists to train, test, and refine the AI models, ensuring optimal performance and understanding of user intents.
- Collaborate with content creators to ensure brand consistency in conversational dialogues.
- **Data Analysis and Optimization**:

- Analyze conversational data and user feedback to identify areas for improvement and optimization.
- Implement adjustments to conversational flows and scripts based on data-driven insights.
- **Documentation and Knowledge Sharing**:

- Maintain comprehensive documentation of conversational designs, decision trees, and user interactions.
- Share knowledge and insights with team members to foster continuous learning and improvement.

Pay: ₹2,022,736.81 - ₹2,251,009.83 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Design: 5 years (preferred)

Work Location: In person



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