Conversation Al Designer

2 days ago

Bengaluru, India Reverie Language Technologies Full time

**Responsibilities**:
Engage with clients to understand their business use cases, their customer personas, and intents for the chatbot solution

Research and analyze intents and associated customer journeys

Analyze transcripts of user interactions and document their personas and language in order to create grammars and interaction models (intents, utterances, slots, and slot values)

Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns

Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.

Work directly with developers, integrators, architects, and QA to build and iterate on the designs

Write effective and natural dialogues

Create prototypes (mock-ups), wireframes, and templates that clearly convey the conversation design to customers and development teams

Design end-to-end conversational interactions, including what can go wrong, and how

When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products

Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience

**Requirements**:
2-4 years of relevant design experience in conversational and AI design spaces

Experience creating multiple demos or prototypes showcasing the bleeding edge capabilities of conversational design

Experience communicating technical requirements and solutions to internal and external audiences

Experience with working directly with client stakeholders of all levels

Experience using Agile development practices

Exceptional written and verbal communication skills

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