People Support Services Agent

Location: Noida, India

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

**Primary Purpose of Role**

The People Services Agent role is aligned to the Thales HR organization and will provide HR services to various regions. The role will provide first-level support to employees, HR, managers, and vendors with Human Resources needs, including but not limited to company policy, procedures, learning, HR systems, employee onboarding, etc. ensuring all SLAs are met.

**Key Responsibilities & Accountabilities**

**Case Management**:

- Respond to a wide variety of employee queries.
- Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.
- Track and follow up on employee-related matters.
- Ensure SLA’s are followed and met.

**Onboarding**:

- Complete and track new hire activities from offer letter creation through the end of their onboarding.
- Initiate any business specific tasks required during the onboarding process.
- Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures and requirements for external hires.
- Communicate with the new hire regarding next steps, outstanding actions and any questions they may have.
- Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.
- Track and monitor probation completion.

**HRIS**:

- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.
- Support generation of standard HRIS reports as requested.
- Participate with testing in instances for new HRIS rollouts.

**Employee Data Management**:

- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.
- Review employee transactions and generate appropriate documents and letters as needed.- Escalate any Tier 2 HRIS issues to the relevant team.

**Training**:

- Update available courses and training records in the Learning Management System (LMS).
- Assist employees and managers in the use of the LMS.
- Schedule requested trainings.
- Assist in preparing training materials as needed for internally hosted events.
- Manage procurement requisitions and invoicing related to courses and training materials.

**Talent Acquisition**:

- Generate offer letters and background checks if applicable at pre-hire stage.

**International Mobility**:

- Collect data from external providers to update or generate calculation sheets.
- Update and initiate job changes in system to trigger international assignments.
- Maintain data in HRIS system in both home and host position including FTE/ absence and collective agreements as applicable

**Compensation and Benefits**
- Support transactions in HRIS system to facilitate compensation and benefits process
- Audit merit plans assignments
- Generate specific reporting for countries as needed

**Talent and Performance**
- Generate reports as required
- Support transactions in Workday to support processes
- Support manager and employees on process queries

**Offboarding**
- Coordinate and trigger voluntary post-termination activities such as post-termination letters and departure checklists
- Complete all post termination actions e.g enrolling in alumni networks, removal from any assigned future events
- Consolidate exit insights results

**Other**:.
- Initiate employee notifications as required.
- Prepare various employee letters in a timely manner outside of the HRIS workflow (letter of employment/employment verification, invitation letters, salary and merit letters etc.).
- Participate in audits as needed (probation, data checks).
- Contribute to the development of HR process documents and employee reference materials.
- Maintain knowledge of company and departmental policies and procedures.
- Support Thal