
Customer Service Assistant
1 week ago
**Job Summary**:
We’re looking for a Call Center Representative to assist patients in booking appointments with hospitals and medical facilities. You’ll handle calls, schedule appointments, update patient records, and provide accurate information—all while delivering excellent service.
**Key Responsibilities**:
- Book hospital appointments via inbound/outbound calls
- Confirm patient details and update systems accurately
- Reschedule or cancel appointments as needed
- Provide information on services and availability
- Meet call and booking targets
- Ensure patient confidentiality
**Requirements**:
- High school diploma or equivalent
- Call center or healthcare experience preferred
- Strong communication and data entry skills
- Customer-focused and organized
- Familiarity with healthcare or scheduling systems is a plus
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (required)
**Location**:
- Mumbai, Maharashtra (required)
Work Location: In person
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