Customer Service Assistant

1 day ago


Mumbai Maharashtra, India E nirmaan Full time

**Job Summary**:
We’re looking for a Call Center Representative to assist patients in booking appointments with hospitals and medical facilities. You’ll handle calls, schedule appointments, update patient records, and provide accurate information—all while delivering excellent service.

**Key Responsibilities**:

- Book hospital appointments via inbound/outbound calls
- Confirm patient details and update systems accurately
- Reschedule or cancel appointments as needed
- Provide information on services and availability
- Meet call and booking targets
- Ensure patient confidentiality

**Requirements**:

- High school diploma or equivalent
- Call center or healthcare experience preferred
- Strong communication and data entry skills
- Customer-focused and organized
- Familiarity with healthcare or scheduling systems is a plus

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person



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