Customer Support Executive

1 week ago

Kochi, India Manu Varghese Digital Full time

Job Title: Customer Support Executive

**Responsibilities**:

- Providing information about our services and addressing any questions or concerns that customers may have.
- Resolving customer issues and complaints in a timely and professional manner.
- Collaborating with other team members to ensure that customer issues are resolved quickly and efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Continuously identifying opportunities to improve the customer support process and implementing changes as needed.

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making skills.
- Ability to work well under pressure and handle difficult situations.
- Familiarity with customer support software and tools.
- Prior experience in customer support or a related field is preferred.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,086.00 - ₹28,354.08 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Work from home

Schedule:

- Flexible shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Malayalam (required)
- English (required)

**Speak with the employer**
+91 7907517541

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