Customer Relationship Executive

2 weeks ago

Manjeri, India Arc Space concept Studio Full time

**1. Client Communication & Follow-up**
- Respond to client inquiries regarding services, pricing, meetings, and project updates.
- Maintain a friendly and empathetic tone while solving queries or concerns.
- Provide clear and timely communication between clients and internal teams.

**2. Lead Handling & Conversion Support**
- Greet and follow up with new leads from social media, website, or walk-ins.
- Share company brochures, packages, service videos, and proposal decks.
- Schedule meetings with the design/sales team and follow up post-meeting.
- Maintain a CRM or Google Sheet log of all new leads and follow-up actions.

**3. Appointment & Calendar Coordination**
- Book and manage client appointments with architects/designers/project managers.
- Coordinate site visits and online/offline meetings as per client availability.
- Send reminders and confirmations to both clients and internal teams.

**4. Documentation & Feedback**
- Share quotations, agreements, design stage documents, and project updates when required.
- Collect feedback post key milestones: design finalization, site start, project completion.
- Maintain a record of complaints/issues and their resolution timeline.

**5. Reporting & Coordination**
- Prepare weekly summary reports on:

- Number of client interactions
- Status of leads
- Feedback received
- Coordinate with marketing and design teams to ensure clients receive necessary updates or deliverables on time.

**6. Client Relationship Building**
- Celebrate client milestones (project handovers, birthdays, anniversaries, etc.) with a message or call.
- Encourage satisfied clients to leave Google/Instagram reviews or refer others.
- Act as the client’s voice inside the company—raising pain points to the manager or CEO.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Application Question(s):

- Are you willing to work in arc space minimum 1 year?

**Education**:

- Bachelor's (required)

**Experience**:

- Telecommunication: 2 years (required)
- Customer relationship management: 3 years (required)
- office assistant: 1 year (required)
- Leadership: 1 year (required)

**Language**:

- English (required)
- Malayalam (required)

Work Location: In person

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