Customer Service Representative

1 week ago

Gurugram Haryana, India Hawk Ecommerce Full time

**Job Brief**:
As a Telecaller at Hawk E-Commerce, you will be responsible for making outbound calls to potential clients, handling inbound inquiries, and providing excellent customer service. You will play a key role in driving our sales efforts and maintaining positive customer relationships.

**Key Responsibilities**:

- Outbound Calls: Make outbound calls to prospective clients.
- Inbound Calls: Handle incoming calls, address customer queries, and provide information about our services.
- Sales Support: Assist in the sales process by providing service information, handling objections, and closing sales.
- Customer Service: Ensure high levels of customer satisfaction by addressing issues promptly and professionally.
- Reporting: Provide regular updates on call metrics and customer feedback to the management team.

**Requirements**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a telecalling or customer service role is preferred but not mandatory.
- Excellent communication skills.
- Strong interpersonal skills with the ability to build rapport with clients.
- Good listening skills and the ability to address customer needs effectively.

**Location**: DLF Corporate Greens, Sector-74A, Gurugram, Haryana.

**Salary**:15,000 to 25,000/
- Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

Application Question(s):

- Are you comfortable with a salary range of Rs. 15,000 to 25,000?

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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