Customer Support Representative

2 weeks ago

Jhandewalan Delhi Delhi, India BookLeaf Publishing Full time

**Customer Support Representative**

**Location**: Jhandewalan, New Delhi
**Employment Type**: Full-time
**Experience Required**: 2+ years in customer support

**About Us**

At **BookLeaf Publishing**, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being **featured in the Shark Tank India trailer**, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

**Job Overview**

**Key Responsibilities**
- **Customer Interaction**:

- **Issue Resolution**:
Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
- **Knowledge Management**:
Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.**What We’re Looking For**
- **Guidance and Support**:

- **Feedback Collection**:

- **Education**:

- Bachelor’s degree (required).
- **Experience**:
At least 2 years in a customer support role, preferably in a service-based or creative industry.
- **Skills**:

- Strong verbal and written communication skills in English (rated 7/10 or higher).
- Basic familiarity with common office tools and systems (e.g., Google Workspace).
- **Other Requirements**:

- Immediate joining or mínimal notice period.
- Must own a laptop or personal system (we do not provide systems).**What We Offer**
- Competitive salary based on experience and performance.
- A supportive and dynamic work environment with growth opportunities.
- The chance to be part of an **innovative and Shark Tank India-featured** company that’s transforming the publishing industry.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you comfortable with the job location in Jhandewalan, New Delhi?
- Can you join immediately? If not, please specify your notice period.
- What is your current in-hand salary?
- What is your expected in-hand salary?
- Please mention your age.
- Please mention your gender.
- Are you comfortable attending an in-office interview?
- Do you have your own system (laptop)? Please note that we do not provide systems.
- Rate your English fluency on a scale of 1 to 10.
- Are you proficient with Canva?

Work Location: In person

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