Procurement Buyer

1 day ago

Bengaluru Karnataka, India Nielsen Full time

**Procurement Operations - Buyer / Ariba Support**

**Role description**:
**Key Responsibilities**:
Provide Source to Pay process and SAP Ariba system expertise globally for Business Owners and Procurement Team

Create and update purchase orders while ensuring all proper processes and documentation is stored in the system to support the purchase

Perform functional analysis, triage, coaching and training for end-user queries in the following categories: Contract Management, Sourcing Requests, Supplier Registration, Supplier Enablement, Purchase Requisitions, Purchase Orders, and Invoicing.

Resolve level 1 Ariba support tickets submitted in ServiceNow within assigned service levels

Create weekly status report on assigned tickets

Identify and communicate common/recurring user issues that could be addressed by FAQ, communication, or enhancement to training materials.

Administer user access to the Amazon Business account

Proactively monitor POs that have failed in the Buyer Network and work with users or suppliers to resolve issues so POs can be successfully sent

Work cross functionally with other support teams to resolve master data and user security issues. For example, supplier data changes, changes in payment terms, users missing necessary roles in the system, etc.

Work with suppliers to resolve any Ariba Network account enablement, registration, or invoicing questions.

User Acceptance Test new enhancements or bug fixes

**Skills Required**:
1-2 years experience with SAP Ariba ECC and/or S/4 HANA

1-2 years experience in a help desk support role

Minimum 2 years of purchasing experience

Solid knowledge and understanding of purchasing processes, policy, and systems

Able to multitask, prioritize, and manage time efficiently

Excellent written and verbal communication skills to talk to Nielsen users and Nielsen’s suppliers

Bachelor’s degree in business, supply chain, finance or a related field

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