Customer Support Officer

2 days ago

Lucknow, India TPS Technologies Full time

Job description

Organization Background

BY 2026, India is expected to grow its eCommerce industry to 200 billion USD As an Indian start-up, and a rapidly growing eCommerce organization we have been contributing to the industry since 2013, with over 600,000+ happy experiences delivered at the doorsteps of fellow Indians. Our passion for offering technological solutions, and to "add life to devices" literally comes to life every single day at TPS.

At TPS, we strive to become India’s leading eCommerce organization for tech powered products & services by revolutionizing the digital buying experience. Being ahead of ever-rising customer expectations demands exceptionally high customer obsessed & focused team.

Responsibilities and Duties
- Handling conversations with our customers, vendors and partners via multiple communication channels including phone, social media, WhatsApp.
- Be customer's advocate in TPS. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Taking orders/feedback in the required format and reconfirming the same
- Delegating the order to the concerned department
- Ensuring information is collected and updated clearly in the systems.

Qualifications and Skills
- Excellent communication skills in English & Hindi will be preferred.
- Ability to manage stress and responsibility.
- A high level of accuracy and the ability to keep detailed file notes.
- Must be capable of interpreting information, with a competent level of problem-solving ability.
- Time-management abilities.
- Must be a team player and keep their eyes focused on the wider goals of the organization.

Benefits 
- Quarterly incentives 
- Spot Recognition
- Health Insurance

Schedule:

- Day shift / Rotational shift

**Education**:

- Graduation

**Experience**:

- Total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English & Hindi (required)

**Salary**: ₹11,500.00 - ₹14,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Speak with the employer**

+91 9205005607

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