Customer Service Executive
4 days ago
Respond to customer inquiries regarding products services or complaints.
- Record customer interactions, details of inquiries, complaints, and actions taken.
- Resolve customer issues efficiently, within service-level agreements (SLAs) and escalate
complex cases as needed.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Provide accurate information and guidance to customers in a courteous manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify trends in customer issues and report feedback to relevant teams.
- Support cross-functional teams for improving the customer experience.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,230.43 - ₹20,247.93 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Location**:
- Rajkot, Gujarat (preferred)
Work Location: In person
**Speak with the employer**
+91 8866322311
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