Customer Service Executive

4 days ago


Rajkot Gujarat, India NBC Hiring Partner Full time

Respond to customer inquiries regarding products services or complaints.
- Record customer interactions, details of inquiries, complaints, and actions taken.
- Resolve customer issues efficiently, within service-level agreements (SLAs) and escalate

complex cases as needed.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Provide accurate information and guidance to customers in a courteous manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify trends in customer issues and report feedback to relevant teams.
- Support cross-functional teams for improving the customer experience.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,230.43 - ₹20,247.93 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Rajkot, Gujarat (preferred)

Work Location: In person

**Speak with the employer**
+91 8866322311



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