Customer Service Executive
4 days ago
Orchestrate Mortgage and Title Solutions, LLC is a new age business company that offers a rich portfolio of services. We nurture a highly versatile and competent workforce; and train them to adopt best practices that can help deliver the latest technology and services in various spheres.
- Our contact center is always a buzz with activity. You see, there’s great satisfaction in beating deadlines, when time is money.
- Breaking down the complexities of the mortgage lifecycle is no easy task.
- But it is precisely one of the aspects our team of experts revel in demystifying daily.
**Customer Service Executive (Spanish-Speaking)**
**Experience**
: 0-2 years customer service role.
**Job Location**
: Bangalore, India
**Shift**
: UK Shift
**Education**
: Undergraduate or Graduate degree
**Roles and Responsibilities**:
- **Issue Resolution**: Identifying and resolving customer problems or complaints in a timely manner, ensuring customer satisfaction and retention, particularly for Spanish-speaking clients.
- **Documentation and Record Keeping**: Maintaining accurate records of customer interactions and transactions using specified systems or databases, ensuring clarity in both Spanish and English.
- **Product/Service Knowledge**: Acquiring and maintaining comprehensive knowledge of products/services to assist Spanish-speaking customers effectively.
- **Adhering to Guidelines and Procedures**: Following established guidelines, procedures, and policies to ensure quality service delivery for customers in both languages.
- **Collaboration with Teams**: Working collaboratively with other departments or teams to resolve complex customer issues and providing support to non-Spanish-speaking team members when needed.
**Requirements**:
- **Fluency in Spanish and English**: Excellent written and verbal communication skills in both languages, with the ability to articulate ideas clearly and effectively to Spanish-speaking customers.
- **Customer-Centric Approach**: Dedication to providing exceptional service to customers, understanding their needs, and resolving issues promptly, with a focus on Spanish-speaking clientele.
- **Problem-Solving Abilities**: Capability to identify and address customer concerns or inquiries in Spanish efficiently and effectively.
- **Adaptability**: Flexibility to handle various customer situations, adapt to changing environments, and manage multiple tasks simultaneously, especially in bilingual interactions.
- **Team Player**: Ability to collaborate within a team environment and contribute to a positive work culture, while assisting with Spanish-speaking customer needs.
**Additional Information**:
- **Shift Work**: May require flexibility in work hours due to the nature of customer service operations, including weekends or holidays.
- **Training**: Participation in ongoing training sessions or workshops to enhance skills, stay updated with product/service information, and develop proficiency in bilingual customer service.
This role involves being the frontline representative of the company, interfacing directly with Spanish-speaking customers to address inquiries, resolve issues, and maintain high levels of customer satisfaction. The focus is on delivering exceptional service, fostering strong customer relationships, and adhering to company standards and policies in both languages.
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